FAQ

You got a question? Here you will find answers to frequently asked questions. If you are missing a question don't hesitate to contact us by mail or phone. 

General

How do I find products on the website?

Use the search function by entering an item number, model name or product description, or use the filter options in the appropriate product category.

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Where can I find drawings and technical information?

The technical sketches can be found on the individual product pages. In addition, many articles include a download function with a PDF file for installation instructions and technical details.

A 2D or 3D drawing is available on request

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Why am I being asked to save cookies?

By storing cookies we can provide you with the best possible service on our website. You can read which cookies our website stores and for what purpose in our privacy statement.

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How do I log in to the shop?

Click on my account at the top right to log in with your username and password.

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How do I register?

If you are a new customer, you can register at the top right via the my account button.

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Where can I see my personal information and can I change it?

Clicking on my account you can view your order history, change saved addresses and change your personal information, such as your email address or password.

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I could not find my article what can I do?

If you cannot find the item you are looking for in our online range using the item number, product name or filter function, please contact us directly.

You have the following options:

Via contact form
By phone at: +44 (0)1782 491 030
by email to: sales@g-fittings.com

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Can I also shop as a private individual?

No, our offer is exclusively aimed at business to business.

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Where can I find information about data protection?
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Are the item images and colors in the shop binding?

No. As the color reproduction differs from screen to screen, product images, drawings or illustrations cannot be binding. The information on the product detail page and ultimately in the order confirmation therefore determines the product quality.

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What if I have forgotten my password?

If you have forgotten your password, click the Forgot your password? Link. Top right under My account. Enter your registration email address on the next page. An email with a link will then be sent to the specified address. If you follow this link, you will be taken to a secure page where you will have the option to reassign your password.

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Where can I find the right glass for my product?

For a glass / mirror request you can fill in our request form. We will then send you an individual offer.

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Can I buy custom tubes?

You can also have our pipes cut individually. In the product description you will always find the appropriate link to the sawn article, in which you can indicate the desired length.

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Where can I find mounting instructions?

Installation instructions can be found on the Downloads tab in the respective product.

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Ordering

How does the ordering process go?

Search for your desired products and place them in the shopping cart. Once you have put together your shopping cart, click on Checkout. The following steps include an overview of the shopping cart, entering or checking the billing and delivery address, and setting the shipping and payment method. All information is clearly presented to you. Confirm the conditions and submit your order by clicking on Order with payment obligation.

You will then receive an automatic order confirmation by e-mail in which all details are stated again.

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What payment methods do you offer?

On the payment methods page you will find an overview of the payment options offered and the corresponding payment conditions.

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Do I have a right of withdrawal?

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen (14) days from the day on which you or a third party designated by you who is not the carrier, took possession of the first goods.

To exercise your right of withdrawal, you must contact us

G-Fittings GmbH
Marie-Curie-Strasse 16-18
46446 Emmerich
T +49 (0) 2822962 0
F +49 (0) 2822962221
E sales@g-fittings.com

By means of a clear statement (e.g. a letter by post, fax or e-mail) of your decision to withdraw from this contract. You can use the online cancellation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notice that you are exercising your right to cancel before the cancellation period has expired.

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How do I get my money back if I send a return?

After we have received and verified your return, we will start the transfer.

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How does a return work?

We strive to deliver only flawless goods to our customers. If you still have a complaint about a delivery, we ask you to fill in the return form completely and send it to us. Our employees will then contact you.

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Do you have questions about your return?

Our customers always come first and do not hesitate to contact us if you have any questions about a return shipment.

What should I do?

  1. Fill in the form completely
  2. Print the confirmation and package the goods securely
  3. Return the goods to us

Return address:

G-Fittings GmbH
Returns Department
Marie-Curie-Strasse 16-18
D-46446 Emmerich am Rhein

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Delivery

Are the delivery and shipping costs included in the prices shown?

No, because the delivery and shipping costs depend on the country of delivery, the volume of the order and the nature of the products. However, we ship for free within Germany, the Netherlands, Austria and Belgium under certain circumstances. Details are to be found in our shipping details.

 

 
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What does shipping cost?

An overview of the individual shipping costs can be found in the shipping costs

 
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Can I pick up my order myself at G-Fittings?

Yes. You can also pick up your goods yourself by appointment.

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How do you deliver my order?

Packages are delivered to you quickly and safely via UPS. Delivery will be made from the warehouse to the delivery address specified by you, usually within 2-3 days. We deliver large quantities of goods via Mainfreight.

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Answer not found?
Use our contact form to ask us your question to the contact form