You got a question? Here you will find answers to frequently asked questions. If you are missing a question don't hesitate to contact us by mail or phone.
Search for your desired products and place them in the shopping cart. Once you have put together your shopping cart, click on Checkout. The following steps include an overview of the shopping cart, entering or checking the billing and delivery address, and setting the shipping and payment method. All information is clearly presented to you. Confirm the conditions and submit your order by clicking on Order with payment obligation.
You will then receive an automatic order confirmation by e-mail in which all details are stated again.
On the payment methods page you will find an overview of the payment options offered and the corresponding payment conditions.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen (14) days from the day on which you or a third party designated by you who is not the carrier, took possession of the first goods.
To exercise your right of withdrawal, you must contact us
T +49 (0) 2822962 0
F +49 (0) 2822962221
By means of a clear statement (e.g. a letter by post, fax or e-mail) of your decision to withdraw from this contract. You can use the online cancellation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notice that you are exercising your right to cancel before the cancellation period has expired.
After we have received and verified your return, we will start the transfer.
We strive to deliver only flawless goods to our customers. If you still have a complaint about a delivery, we ask you to fill in the return form completely and send it to us. Our employees will then contact you.
Our customers always come first and do not hesitate to contact us if you have any questions about a return shipment.
What should I do?
- Fill in the form completely
- Print the confirmation and package the goods securely
- Return the goods to us
D-46446 Emmerich am Rhein