Frequently asked questions
Here you will find frequently asked questions. If your question is not included, please contact us by email or telephone.
General
Use the search function by entering an item number, model name or product description, or use the filter options in the appropriate product category.
The technical sketches can be found on the individual product pages. In addition, many articles include a download function with a PDF file for installation instructions and technical details.
A 2D or 3D drawing is available on request.
By storing cookies we can provide you with the best possible service on our website. You can read which cookies our website stores and for what purpose in our privacy statement.
Click on my account at the top right to log in with your username and password.
If you are a new customer, you can register at the top right via the my account button.
Clicking on my account you can view your order history, change saved addresses and change your personal information, such as your email address or password.
If you cannot find the item you are looking for in our online range using the item number, product name or filter function, please contact us directly. You have the following options:
- via contact form
- by phone at: +44 (0)1782 491 030
- by email to: sales@g-fittings.com
No, our products are exclusively aimed at business to business customers.
Information on data protection can be found at: https://g-fittings.shop/en/privacy-policy
No. As the color reproduction differs from screen to screen, product images, drawings or illustrations cannot be binding. The information on the product detail page and ultimately in the order confirmation therefore determines the product quality.
If you have forgotten your password, click the Forgot your password? link. Top right under My Account. Enter your registration email address on the next page. An email with a link will then be sent to the specified address. If you follow this link, you will be taken to a secure page where you will have the option to reassign your password.
For a glass / mirror request you can fill in our request form We will then send you an individual offer.
You can also have our pipes cut individually. In the product description you will always find the appropriate link to the sawn article, in which you can indicate the desired length.
Installation instructions can be found on the Downloads tab in the respective product.
Ordering
Search for your desired products and place them in the shopping cart. Once you have put together your shopping cart, click on Checkout. The following steps include an overview of the shopping cart, entering or checking the billing and delivery address, and setting the shipping and payment method. All information is clearly presented to you. Confirm the conditions and submit your order by clicking on Order with payment obligation.
You will then receive an automatic order confirmation by e-mail in which all details are stated again.
On the payment methods page you will find an overview of the payment options offered and the corresponding payment conditions.
After we have received and verified your return, we will start the transfer.
We strive to deliver only flawless goods to our customers. If you still have a complaint about a delivery, we ask you to fill in the return form completely and send it to us. Our employees will then contact you.
Our customers always come first and do not hesitate to contact us if you have any questions about a return shipment.
What should I do?
- Fill in the form completely
- Print the confirmation and package the goods securely
- Return the goods to us
Return address:
G-Fittings GmbH Returns Department Marie-Curie-Strasse 16-18 D-46446 Emmerich am Rhein
Delivery
No, because the delivery and shipping costs depend on the country of delivery, the volume of the order and the nature of the products. However, we ship for free within Germany, the Netherlands, Austria and Belgium under certain circumstances. Details are to be found in our shipping details.
An overview of the individual shipping costs can be found in the shipping costs.
Yes. You can also pick up your goods yourself by appointment.
Packages are delivered to you quickly and safely via UPS. Delivery will be made from the warehouse to the delivery address specified by you, usually within 2-3 days. We deliver large quantities of goods via Mainfreight.